Section A
Minar Jewellers. Terms and Conditions for sale of jewellery
This World Wide Web Site (the "Site") is operated by Minar Jewellers ("Minar Jewellers"), a company registered under the Companies Acts in England (No. 02813424 ) and having its registered office at Pravin A Pattni Ltd 207 Upper Tooting Road Tooting London SW17 7TG, UK. These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.
Showroom Address: 181 Upper Tooting Road, Tooting, London, SW17 7TG
Postal Address: 181 Upper Tooting Road, Tooting, London, SW17 7TG
Registered Office: 207 Upper Tooting Road, Tooting, London, SW17 7TG
Company Name: Minar Jewellers is a trading style of Pravin A. Pattni Limited
Company Number: 02813424 (England)
Contact Telephone Number: 020 8767 7627
Contact Email: onlineorders@minarjewellers.co.uk
Please read the following carefully as it affects your legal rights and obligations and sets out the terms under which all orders of jewellery (‘Orders’) and other transactions and dealings relating to those Orders including Internet Services provided by Minar Jewellers. (‘Minar Jewellers’) are made available to you. Please note all customers purchasing jewellery from Minar Jewellers will be subject to the terms set out in this Section (the ’Conditions’). Customers purchasing through the Minar Jewellers website will be subject to the terms set out in this Section A and Section B.
1 - Placing Orders
1.1 To order jewellery from Minar Jewellers you should be 18 years old or over (or be under the supervision of an adult)
1.2 You can order jewellery displayed on our website, via the website or by visiting our showroom at 181 Upper Tooting Road, Tooting, London, SW17 7TG, United Kingdom.
1.3 Internet Users will be requested to provide Minar Jewellers with an e-mail address and a password on registration. Minar Jewellers will process your registration details and will notify you by e-mail once you have been accepted as a registered user of our internet services. You are entirely responsible for all activities under your e-mail address and password, including, but not limited to any failure to keep the e-mail address and password confidential. You must immediately notify us of any unauthorized use of your e-mail address or password or any breach of security known to you.
1.4 If you have placed your order by online we will send you an e-mail to confirm that we have received your order. The e-mail confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not mean necessarily mean that we will be able to meet your order.
1.4.1 Acceptance of your order will depend on the following:
1.5 If we do not receive payment in full from you, or we discover that we have received an unauthorised payment from you, we reserve the right to cancel the contract and return any funds received to the original payment source within 30 days. We may accept payment for the products from an alternative payment source under a separate contract with you.
2 - Price and Payment
2.1 Please note that the prices of products listed on this website are not fixed and may fluctuate in accordance with changes in the market rates for precious metals such as gold, silver, and platinum. These rates are subject to daily market updates and can result in variations in product prices from day to day. We reserve the right to adjust product pricing without prior notice to reflect current market conditions for precious metals.
2.2 Our prices are in pounds sterling (or an alternative currency which may be indicated on our invoice) and are inclusive of any VAT if you are based in the UK.
2.3 We accept the following methods of payment: VISA, VISA Debit, VISA Electron, Master Card and American Express (please note we currently accept American Express for online orders only) If placing an order on our website your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.
2.4 Payment for the products and all applicable delivery charges is payable in advance. We will not charge your debit card or credit card until we have reviewed and accepted your order.
3 - Risk and title
3.1 Risk of damage to, or loss of jewellery shall pass to you from the time that delivery, or attempted delivery, takes place at the location stipulated by you in the order (shipping address)
4 - Delivery (within the UK)
All orders inside of the UK are either delivered by Royal Mail Tracked 48 or Special Delivery Service or DHL Express
4.1 Your order will be fulfilled by the estimated delivery date set out in the Despatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
4.2 Delivery will be completed when we deliver the Products to the address for delivery you gave us.
4.3 The Products will be your responsibility from the completion of delivery.
4.4 You own the Products once we have received payment in full, including all applicable delivery charges.
5 - Delivery (international)
All orders outside of the UK are delivered by DHL, Royal Mail International or an alternative courier who we believe is secure.
We deliver to the countries set out in our Delivery Information page, (International Delivery Destinations).
5.1 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties, administration charges and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
5.2 You will be responsible for payment of any such import duties, administration charges and taxes. Please contact your local customs office for further information before placing your order.
5.2.1 If, at the point of the package arrival to the destination country, you refuse the payment for any import duties, administration charges and taxes, the package will be held by the courier company until such issue is resolved.
5.2.2 If the charge of the package return to our office exceeds the total value the Product(s), package will be destroyed by the courier company, and no refund for the Product(s) and shipping will be issued from our side.
5.3 Prices will be subject to the prevailing rate of exchange at the time the contract between us is formed. You will be responsible for any international transaction charges and the price of the Products may appear different on your statement to that quoted on our site due to exchange fluctuations. Delays in providing payment in full by you may result in a change in the price. If the price has increased, you will be required to pay the full amount before we issue a Despatch Confirmation.
5.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
6 - Pickup / Click & Collect
6.1 We offer a free Pickup (Click & Collect) service from our Tooting Showroom - 181 Upper Tooting Road, London, SW17 7TG. This service must be selected at the checkout page.
6.2 We will only release an order to the named person on the order. The name on the payment card must match the name on the ID provided when the collection is made. We are not authorised to give it to anyone else. The person named on the payment card must be the one to collect the order.
6.3 When collecting the order the customer must bring the following: -
6.4 On orders over £1000 we will need to take a copy of the photo ID provided as part of our fraud prevention regulations.
7 - Gift wrapping and gift notes
7.1 We offer a paid gift wrapping service, which can be added to your order at the checkout page at the cost of £15
7.2 The gift wrapping includes the following:
7.3 If the wooden box is not available at the time of your order, you will be provided with a substitute box and reimbursed with an amount of £10 to your payment account
7.4 If the pearlescent gift paper or branded ribbon is not available at the time of your order, you will be provided with a substitute and reimbursed with an amount of £5 to your payment account
7.5 You have a legal right to return your item as stated in Returns section, however, the cost of gift wrapping is non-refundable, unless Product was received faulty and you have notified us within 30 (thirty) days of receiving the order
7.6 We offer a free gift note service, which is optional and can be added to your order at the checkout page alone or along with the gift wrapping option
7.7 If the gift note printer is out of service, we provide a store-bought gift card with handwritten text of your choice inside
8 - Returns
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below in clause
8.2 This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office (or equivalent organisation if you are purchasing from abroad).
8.3 However, this cancellation right does not apply in the case of:
8.3.1 Any custom-made Products or Products made to your specification or clearly personalised (please see clause 10)
8.3.2 Any Products which have a security seal or tag that has been removed or tampered with.
8.3.3 Any body jewellery (earrings, nose studs) which has been removed from its sealed packaging and therefore cannot be returned due to hygiene reasons (as per Regulation 27 of the Consumer Contracts 2013)
8.4 You may cancel a Contract from the date you receive the Despatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 30 (thirty) working days in which you may cancel, starting from the day you receive the Products.
8.5 To cancel a Contract, please contact us in writing, or via email to onlineorders@minarjewellers.co.uk You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice in writing, then your cancellation is effective from the date you sent us the email
8.6 You will receive a full refund of the price you paid for the Products but you must pay to send the item back to us, using the same service that we used to send the item to you (Royal Mail Signed For or Special Delivery). We will process the refund due to you as soon as possible (the refunded amount may take up to 7 days to reach your account) and in any case within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 6.4 provided that the Products are returned to us in the condition that they were returned.
8.7 If you have returned the Products to us because they are faulty or described incorrectly, we will refund the price of a defective Product in full, and any reasonable applicable delivery charges you incur in returning the item to us.
8.8 In most cases we will refund you via the payment method used by you to pay.
8.9 If the Products were delivered to you:
8.9.1 You must return the Products to us as soon as reasonably practicable
8.9.2 You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
8.9.3 No replacement, credit, or refund for the lost items while wearing.
9 - Warranty
9.1 We provide a warranty that on delivery and for a period of 6 months from delivery, the Products shall be free from material defects
9.2 The warranty in clause 8.1 does not apply to any defect in the Products arising from:
9.2.1 Fair wear and tear
9.2.2 Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party
9.2.3 Any alteration or repair by you or by a third party who is not one of our authorised repairers
10 - Liability
10.1 We will try to offer you the best service we possibly can. However, we make no promises that our service, including our internet service will meet your requirements, or that the service will be uninterrupted, timely, secure or entirely error free.
10.2 Minar Jewellers shall not be liable for loss of business, loss of revenue, loss of profits or loss of anticipated savings or wasted expenditure.
10.3 Minar Jewellers shall not be liable for any loss which does not directly result from the actions of Minar Jewellers, its sub-contractors or agents.
10.4 Nothing in this clause shall limit or exclude Minar Jewellers liability for death or personal injury which is caused by its negligence.
11 - Resizing & adjustments
11.1 Rings can be resized a maximum of two times and can only go be resized within 3 sizes each way.
11.2 After a ring has been resized, it is ineligible for a refund or exchange.
12 - Copyright / Trademarks
All rights in the designs and information on our website or in our catalogue are owned by Minar Jewellers a trading style of Pravin A Pattni Limited. You may copy and print portions of our website for the sole purpose of placing an order with Minar Jewellers. The materials on our website may not be used for any other purpose. The names of our Service and other MinarJewellers.com services referred to on our website are either trademarks or registered trademarks of Pravin A Pattni Limited t/as Minar Jewellers. Other products and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
13 - Data Protection
Minar Jewellers will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) ("personal data") unless you provide it to us voluntarily. Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. If you have already submitted personal data and would like it removed from our records, please contact us at the email address or phone number listed at the bottom of this section. We will use all reasonable efforts to delete your information from our records.
Any information you provide to Minar Jewellers ("data") will be put onto the Minar Jewellers database and processed by us for marketing purposes, market research, tracking of sales data, and in order to contact you or send you publications. Minar Jewellers may also disclose the data within its group of companies and to its professional advisers and agents for the above purposes. By submitting your data to us you agree to our storage and use of the data. In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site or advertisement.
No representations are made about the future direction of precious metal investments - all investments can rise and fall depending on circumstances.
We do our best to make sure that the live prices on the Minar Jewellers website are accurate. However, very rarely there may be data feed problems, mistakes and/or technical issues which result in incorrect pricing displayed or offered. In these cases, Minar Jewellers shall reserve the right to cancel a sale.
Purchases made from Minar Jewellers are subject to our terms of business, which you expressly accept as and when you place an order. When an order is placed, you become liable for that order at the agreed rate. If you do not complete your order, we reserve the right to charge a fee to recover any losses caused by an incomplete trade.
14 - General Information for all customers
14.1 Each Order of jewellery shall be deemed to be a separate and distinct contract.
14.2 We reserve the right to alter or withdraw any of our Service, to refuse our Service to any customer and to amend these Conditions on written notice from us at any time.
14.3 Minar Jewellers shall not be responsible for any breach of these Conditions or the terms set out in Sections B or C caused by circumstances beyond its control.
14.4 If Minar Jewellers is informed of any inaccuracies in the material on the Services it will attempt to correct the inaccuracies as soon as it reasonably can.
14.5 Whilst Minar Jewellers use reasonable endeavours to ensure that the contents of this Site are accurate and up to date it does not accept any liability for any information which may not be accurate. Minar Jewellers is reliant upon third parties for much of the information provided (see below) and reserves the right to change data, references and product specifications at any time.
15 - General information for Internet users
15.1 For Internet customers, if you use the website after we have posted changes you will be bound by the new terms. You should therefore ensure that you read these terms each time you use the website.
15.2 Due to the nature of the Internet, we will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
15.3 We make no promise that our website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet Services for any reason beyond our control.
15.4 Orders and Services are provided on an “as is” and “as available” basis. We are not liable to you if we are unable to supply a particular item.
16 - Laws
These Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.
17 - Customer Services
17.1 If you have an order query, please e-mail our Customer Services at onlineordersonlineorders@minarjewellers.co.uk
17.2 The website is operated by Minar Jewellers 181 Upper Tooting Road, Tooting, London, SW17 7TG, United Kingdom.
Section B
Minar Jewellers. Terms and Conditions for sale of gold bullion
18 - Placing an order for gold bullion
18.1 Online Bullion Orders can be placed through the website only. Once you have placed an order cancellation is not possible under the distance selling regulations due to the fluctuating nature of the precious metals market. We will pursue payment for all orders placed.
18.2 After an order has been placed via the website, you will receive an automated email from us acknowledging that we have received your order ('Order Confirmation'). However this does not mean that your order has been accepted.
18.3 Your order constitutes an offer by you to us to buy a product. We will confirm acceptance of your order by sending you further correspondence that confirms that the Product has been or shall be shortly dispatched (the ‘Shipping Confirmation'). The contract between us ('Contract') will only be formed when we send you the ‘Shipping Confirmation’, not when we send you the 'Order Confirmation'.
18.4 Prices stated on the website will be fixed daily. The prices are based on the current trading price of gold. We reserve the right to cancel any order even after payment received. As we cancel an invoice, a full refund would be issued.
19 - Delivery of gold bullion
19.1 When ordering products for delivery outside of the EU, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the Customer. The Supplier has no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering you are considered the importer of record and must comply with all laws and regulations of the country in which the products are to be received. Customers’ privacy is important: international customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
19.2 We cannot be held responsible for delays in delivery or collection as a result of stock shortages, due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control. Any dates quoted for delivery are approximate only and the time of delivery will not be of the essence of the contract.
19.3 All orders will be deemed delivered when signed for by any person at the delivery address or confirmed as delivered by our couriers. You must satisfy yourself before requesting any delivery that this will be secure as any loss incurred after the delivery is signed for at the address or confirmed as delivered by our courier will be your liability. This may particularly be a risk for you if you live in a house of multiple occupation or you choose delivery to a work address.
19.3.1 You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the item to us. We cannot accept any liability for loss once any person at the delivery address has accepted a package.
20 - Returns of gold bullion
20.1 We will only accept a product being returned to us because you claim that the Product is defective. We will examine the returned Product. If we agree that the Product is defective we will replace the item immediately. If this is not possible because we do not have an acceptable replacement in stock, we will give you a refund within a reasonable period of time. Products returned by you because of a defect will be refunded in full including all delivery charges. Whilst we will usually refund any money received from you using the same method originally used by you to pay for your purchase.